Soft TPE material helps groom your pet and trap loose hair Gentle Grooming - Our gentle grooming products are the perfect solution for pets that are reluctant to be groomed or are new to the process Easy to Use - Use a stroking action to easily and gently remove dead or unwanted hair, leaving the coat clean and healthy ONE SIZE - Suitable for all pets with short, smooth coat types
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
- For customers in Victoria, approximately 7-10 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
- For customers in WA, NT, and TAS, approximately 9-12 working days.
Dispatch & Delivery
This item is dispatched directly from our supplier’s warehouse in Australia. Please refer to the listing’s postage section for delivery availability, any applicable charges and estimated arrival dates for your address. Orders containing multiple items may arrive in separate parcels.
Before You Order
Please review the dimensions, specifications and package contents carefully to ensure this product suits your needs. Where applicable, check your pet’s measurements and the stated weight capacity before ordering.
Colors may appear slightly different depending on your screen settings. Accessories and styling items shown in images are not included unless expressly listed in the package contents.
30-Day Returns
We accept change-of-mind return requests within 30 days of delivery. Items must be unused and returned with their original packaging, accessories and instructions. The buyer pays return postage for change-of-mind returns.
If your item arrives damaged, faulty, incomplete or does not match its description, please contact us through your order so we can assist. Photos of the item and packaging can help us assess the issue.
These change-of-mind conditions do not limit your rights under the Australian Consumer Law. Where required by law, we will cover reasonable return costs for faulty or incorrectly supplied goods. Your statutory rights are not limited to the 30-day change-of-mind period.
Use & Care
Follow the manufacturer’s assembly, use and care instructions, including any stated size, weight, age or compatibility limits. Inspect the product regularly and discontinue use if it becomes damaged or unsafe.
Our Commitment to You
At Vascend Pets, we aim to provide clear product information and helpful, straightforward service. If you have a question before ordering or need assistance afterward, please contact us through the listing or your order. We’ll work with you to resolve any concerns fairly and promptly.
