Contact Information

Last updated: 13 September 2026

If you have any questions about your order, our policies, or our privacy practices, please contact us using the details below.

 

Contact Email

pets@vascend.com.au

We aim to respond to all inquiries within 1 to 2 business days.

 

Compliance and Privacy Inquiries

pets@vascend.com.au

Use this address for privacy requests, data subject rights, and compliance-related inquiries.

 

Mailing Address

Vascend

Trading as Vascend Pets

Parcel Locker 10078 38355

2 Sentry Drive

Stanhope Gardens NSW 2768

Australia

 

About Our Business

This website is operated by Vascend, trading as Vascend Pets. Vascend manages all online retail operations, including product fulfillment, customer support, and compliance.

For the purposes of applicable data protection laws, Vascend acts as the data controller of your personal information.