Terms of Service

Last updated: 31 March 2026

Overview

This website is operated by Vascend, trading as Vascend Pets. The terms "we", "us", and "our" refer to Vascend trading as Vascend Pets.

Vascend operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide customers with a curated pet product shopping experience.

Vascend Pets is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use the Services.

 

Section 1 -- Access and Account

By using the Services, you represent that you are at least the age of majority in your place of residence.

You are responsible for ensuring that any minor dependents who access the Services using devices you own or manage do so with your consent.

To use certain features of the Services, including placing an order, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You represent that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

 

Section 2 -- Our Products

We make reasonable efforts to ensure product descriptions, images, and information are accurate. However, product appearance may vary due to manufacturing processes, printing methods, screen settings, or device differences.

We do not guarantee that appearance, color, or finish will exactly match what is displayed online.

All product descriptions and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities.

 

Section 3 -- Product Safety and Suitability

All pet products sold through Vascend Pets are intended for use with animals under owner supervision. It is the responsibility of the customer to assess the suitability of any product for their specific animal, including breed, size, age, temperament, and health status.

We do not make veterinary or medical claims regarding any product. No product sold through Vascend Pets is intended to diagnose, treat, cure, or prevent any condition in animals. If your animal has a health condition, please consult a licensed veterinarian before introducing any new product.

Products are sold as described. Customers are responsible for following any care, safety, or usage instructions provided with the product or on the product page. We are not liable for injury, illness, or damage resulting from misuse, improper supervision, or use of a product in a manner inconsistent with its stated purpose.

Some products, including chews, toys with small parts, and certain accessories, may present a choking or safety hazard if used without supervision. Please review product descriptions and size guidance carefully before purchase.

 

Section 4 -- Orders

Placing an order constitutes an offer to purchase.

Vascend reserves the right to accept or decline any order at its discretion.

An order is not considered accepted until payment has been successfully processed and confirmation has been issued.

Purchases are subject to our Returns and Refunds Policy.

All purchases are intended for personal or household use only and not for commercial resale or export.

 

Section 5 -- Prices, Billing, and Promotions

All prices are displayed in the currency shown at checkout.

Prices, discounts, and promotions are subject to change without notice.

Unless expressly stated, prices do not include taxes, shipping, customs duties, or import fees.

Free shipping eligibility and promotional discounts are calculated automatically at checkout and are subject to stated conditions.

You authorize us to charge your selected payment method for the full order amount.

 

Section 6 -- Shipping and Delivery

Shipping terms are outlined in our Shipping Policy.

Delivery timeframes are estimates only and not guaranteed.

Risk of loss and title transfer to you upon transfer to the shipping carrier.

 

Section 7 -- Intellectual Property

All content on the Services is owned by Vascend trading as Vascend Pets or its licensors and is protected by applicable intellectual property laws.

The Services are provided for personal, non-commercial use only.

 

Section 8 -- Optional Tools

We may provide access to third-party tools. These are provided as is and without warranties. Use is at your own risk.

 

Section 9 -- Third-Party Links

We are not responsible for third-party websites linked through the Services. Accessing third-party sites is at your own risk.

 

Section 10 -- Relationship with Shopify

This store is powered by Shopify. All sales are conducted between you and Vascend trading as Vascend Pets. Shopify is not responsible for transactions conducted through this store.

 

Section 11 -- Privacy

Personal information is governed by our Privacy Policy. Vascend acts as the data controller of personal information collected through the Services.

 

Section 12 -- Feedback

If you submit feedback or content, you grant Vascend a perpetual, royalty-free license to use that content.

 

Section 13 -- Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time.

 

Section 14 -- Prohibited Uses

You may not use the Services for unlawful or harmful purposes. Prohibited uses include but are not limited to:

•     Scraping, harvesting, or extracting data from the Services by automated means

•     Reverse engineering, decompiling, or disassembling any part of the Services

•     Impersonating any person or entity or misrepresenting your affiliation with any person or entity

•     Transmitting spam, unsolicited communications, or malicious code

•     Circumventing, disabling, or interfering with security features of the Services

•     Using the Services to facilitate fraud, money laundering, or other illegal activity

We reserve the right to suspend or terminate access for violations.

 

Section 15 -- Termination

We may terminate or restrict access at any time. Obligations incurred prior to termination remain enforceable.

 

Section 16 -- Disclaimer of Warranties

The Services and products are provided as is and as available, except as required by law.

 

Section 17 -- Limitation of Liability

To the fullest extent permitted by law, Vascend shall not be liable for indirect or consequential damages arising from use of the Services. Nothing limits rights under applicable consumer protection laws.

We are not liable for any harm, illness, injury, or death to any animal arising from the use or misuse of any product, improper supervision, or use inconsistent with the product description and stated purpose. Customers assume responsibility for assessing product suitability for their animal.

 

Section 18 -- Indemnification

You agree to indemnify and hold harmless Vascend from claims arising from your breach of these Terms.

 

Section 19 -- Force Majeure

Vascend shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from causes beyond our reasonable control, including but not limited to natural disasters, pandemic, carrier disruption, supplier failure, government action, or internet service interruption. We will make reasonable efforts to resume normal operations as quickly as possible.

 

Section 20 -- Severability

If any provision is unenforceable, remaining provisions remain in effect.

 

Section 21 -- Entire Agreement

These Terms constitute the entire agreement between you and Vascend trading as Vascend Pets.

 

Section 22 -- Assignment

We may assign these Terms without notice.

 

Section 23 -- Governing Law

These Terms are governed by the laws of New South Wales, Australia.

 

Section 24 -- Dispute Resolution

If a dispute arises between you and Vascend in connection with these Terms or the Services, we encourage you to contact us first at support@vascendpets.com to attempt an informal resolution. We will endeavor to respond within 5 business days.

If the dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of New South Wales, Australia, in accordance with Section 23 of these Terms.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

 

Section 25 -- Changes to Terms

We may update these Terms from time to time. Continued use constitutes acceptance.

 

Section 26 -- Contact Information

For questions about these Terms, contact:

Email: support@vascend.com.au

 

Vascend

Trading as Vascend Pets

Parcel Locker 10078 38355

2 Sentry Drive

Stanhope Gardens NSW 2768

Australia